At Salus Wear, we prioritize customer satisfaction and are committed to providing you with the best quality safety gear. If you’re not fully satisfied with your purchase, we are here to assist you. Please review our return and refund policy below:
Eligibility: We accept returns for products within 30 days of receiving your order. The item must be in its original, unused condition with all tags, labels, and packaging intact.
Non-returnable Items: Certain items, such as custom or personalized gear, are not eligible for return. Please check the product description or contact us before purchasing.
Return Process: To initiate a return, please contact our customer service team at [email address] or use the Return Request Form on our website. Once approved, we will provide instructions on how to send the item back to us.
Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or damaged items. If the return is due to our error, we will cover the return shipping fees.
Refund Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Partial Refunds: If the product shows signs of use or is damaged upon return, a partial refund may be issued based on the condition of the item.
Sale Items: Sale or clearance items are eligible for a refund only if they are defective or damaged upon arrival.
Exchange Process: If you wish to exchange your item for a different size or color, please follow the same process as a return. We will process the exchange based on the availability of stock.
Shipping Costs: Customers are responsible for the shipping cost for exchanges unless the exchange is due to a defect or error on our part.
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the item and packaging. We will offer a full refund or replacement depending on your preference.
